Naked will leave you naked

I have been in discussions with Naked since 26 July when I lodged a claim. My car was taken in to their appointed agent and when I followed up after a few weeks, I was told that the car was stripped but the part was not available. It was agreed that the car would be re assembled for use until the part arrives. The car was returned to me with the radio not working. It was working perfectly fine when it was taken in for the repair. It has since come to light that the repairer only ordered the part after several weeks and forged a backorder document to cover its tracks. To date (3 September) I am still waiting on the part and have just been informed by Naked that the radio does not form part of the original claim and they take no responsibility for the actions of their appointed repairer. Don't be fooled by the user-friendly app and seemingly good rates - the claim process will leave you naked. After more than 10 weeks of excuses and e mails I am taking to this platform to warn other consumers.