MM
Mohammed M
1 reviews | Active since Aug 2019
08 Jan 2023, 14:42
Naked poor customer support service.
Hi went on the website for a quote. I understand it's a app based product minimal fuss but on the APP it didn't ask me all the questions like a consultant wud do over the phone. Think it was a Trevor who called me but was of no use. I'm.impressed with the quote but wud still prefer a consultant phoning me with all the info required and then I don't mind finalizing on the APP. Phone support was POOR!! Remember Naked is new on the market. Accept ppl being a bit hesitant to finalize a car insurance ova the app!!!
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Replies (2)
Naked Insurance's replyOfficial
09 Jan 2023, 16:54Hi Mohammed, one of our agents confirmed they have been in touch with you.
Our quoting process is driven by AI with no human intervention. We only ask the questions that make a material difference to your premium and the premium you see is guaranteed to be the best price we can give you at that time. No negotiations or unnecessary phone calls.
You can then proceed to adjust your cover such as adding car hire, shortfall cover and adjusting your excess level to see the impact it will have on your premium.
The details of what your cover entails is readily available directly from the app for your perusal, but if you have any questions whatsover you can send us a message from the app, give us a call or send us an email and we'll be sure to get back to you in a timely manner.
Let us know if there is anything else we can help with.
Our quoting process is driven by AI with no human intervention. We only ask the questions that make a material difference to your premium and the premium you see is guaranteed to be the best price we can give you at that time. No negotiations or unnecessary phone calls.
You can then proceed to adjust your cover such as adding car hire, shortfall cover and adjusting your excess level to see the impact it will have on your premium.
The details of what your cover entails is readily available directly from the app for your perusal, but if you have any questions whatsover you can send us a message from the app, give us a call or send us an email and we'll be sure to get back to you in a timely manner.
Let us know if there is anything else we can help with.
Naked Insurance's reply09 Jan 2023, 16:54
Official
Hi Mohammed, one of our agents confirmed they have been in touch with you.
Our quoting process is driven by AI with no human intervention. We only ask the questions that make a material difference to your premium and the premium you see is guaranteed to be the best price we can give you at that time. No negotiations or unnecessary phone calls.
You can then proceed to adjust your cover such as adding car hire, shortfall cover and adjusting your excess level to see the impact it will have on your premium.
The details of what your cover entails is readily available directly from the app for your perusal, but if you have any questions whatsover you can send us a message from the app, give us a call or send us an email and we'll be sure to get back to you in a timely manner.
Let us know if there is anything else we can help with.
Our quoting process is driven by AI with no human intervention. We only ask the questions that make a material difference to your premium and the premium you see is guaranteed to be the best price we can give you at that time. No negotiations or unnecessary phone calls.
You can then proceed to adjust your cover such as adding car hire, shortfall cover and adjusting your excess level to see the impact it will have on your premium.
The details of what your cover entails is readily available directly from the app for your perusal, but if you have any questions whatsover you can send us a message from the app, give us a call or send us an email and we'll be sure to get back to you in a timely manner.
Let us know if there is anything else we can help with.
MM
Mohammed M's updateReviewer Update
09 Jan 2023, 17:05You'll are missing the point. I am still wanting to speak to a consultant to finalise everything and have peace of mind. Thereafter I do not mind going to the APP and finalising. Your quote Seemed to good to be true. Excuse me for being a bit sceptical and WAITING to speak to a person like any other insurance company would do and get a quote. You'll are also NEW on the market and not many know about you'll. With this ATTITUDE of no consultant Intervention you'll will lose client's.
MM
Mohammed M's update09 Jan 2023, 17:05
Reviewer Update
You'll are missing the point. I am still wanting to speak to a consultant to finalise everything and have peace of mind. Thereafter I do not mind going to the APP and finalising. Your quote Seemed to good to be true. Excuse me for being a bit sceptical and WAITING to speak to a person like any other insurance company would do and get a quote. You'll are also NEW on the market and not many know about you'll. With this ATTITUDE of no consultant Intervention you'll will lose client's.