Naked... Leaving my bank account naked, literally!

I signed up with the hope of saving some money. Premium reduced and I was a happy chappie but this was short lived. One month into the policy and I had a double deduction from my account. Emailed and received a response notifying me that I did not pay for the previous month. I then mailed back to inform them that the premium was paid, then received a mail back that the payment was received and I will be refunded the funds that was ****** from my account. I asked to be called before 1pm, Elizabeth responded via mail after 2pm apologizing for not calling back within the time frame given. It seems that apologies is what Naked should be dealing in. Due to the double deduction I had a debit order returned, I have penalties to pay and when Elizabeth called me just after 5pm as requested all she could tell me is I am very sorry and I don't care about what you are saying as I did my best and we are refunding you which may take upto 7 days but that's not our faults it's the banks. So, Sorry for the inconvenience but there's nothing else I can do. People like Elizabeth Du Preez is why companies loose clients, she don't understand the importance of resolving mistakes in a manner that rectifies a situation to this prior of the mistake. Unfortunately I will reconsider my move as obviously I didn't have all my facts when I decided to move my insurance to Naked, my new impression of Naked unprofessional, misinformed, *********** staff that does just a job... not provide a service which they are passionate about. I expected more... Much more from Naked insurance.