Naked refused to pay for any claims of their clients

<div>What a nightmare with this insurance, I urge anyone to never take up a policy with them. I was ****** my laptop on the 19th of December and reported the matter.

When I first submitted my claim - they requested an ITC number and MIE number, how do you request those for a laptop? I have a laptop policy with them and not a cellphone, from this stage, I realized they did not even look at the content of the claim or what was written, they simply copied and pasted information from another claim and sent to me, the intention was never to pay this claim.

When I enquired why would they request an ITC and MIE for a laptop and not a cellphone, they apologized and said this was a mistake made by them.

From there, they told me the claim would take 10 working days (this is not what they tell you when you sign up, they even say sometimes they pay out in 24 hours)

They appointed an investigator who made me to relive the trauma by asking me so many questions about the *******, they requested proof of payment and delivery from the place I bought my laptop from, I sent that.

I recently made a follow up with this investigator of theirs, he told me he sent everything to Naked and I should make a follow up with Naked for outcome.

Naked promised to get back to me on the following day, still NOTHING from them.

Its almost a month now for a claim that they lie about and say it takes less than 24 hours to be resolved.</div>