1 reviews | Active since Jan 2011
Naked is cheaper because you are not actually covered, they simply don't pay
They are cheap because they don't pay out claims, period.
They have procedures that other insurers do not follow as well. Like your living room TV being a portable item (my first claim that was rejected by them ). Other insurers have you list portable items as portable, Naked treats everything in your house as portable so get ready for a few weekends of scanning in every little thing in your house if you want to be covered (and I use covered loosely as you are clearly not covered)
But I took that one on the chin, I did not read the fine print. Then my house takes water damage from heavy rain and yet again they reject the claim.
I am 40 years old, I have had my fair share of claims over the years. I have never been rejected until I joined Naked.
Do not step in the trap, cheaper insurance means nothing if you are not actually covered, and you are not with this place. It is going to cost you more in the long run, if you are with them switch before it is too late. If you are considering taking them on, that second quote that is a couple hundred more is probably actual insurance cover go with that!
Please know that our decisions are always made in accordance with the terms and conditions outlined in your policy. After a thorough review of your claim, we have determined that the outcome is in line with the policy wording, which governs the cover provided. While we empathise with your situation, we must adhere to these guidelines to ensure fairness and consistency for all our clients.
We want to assure you that we take all concerns seriously. If you wish to escalate your grievance, details of our complaints procedure have been provided in the outcome letter. We encourage you to follow the outlined steps should you feel the need for further review.
Thank you for your understanding, and please do not hesitate to reach out should you require any further clarification.
Please know that our decisions are always made in accordance with the terms and conditions outlined in your policy. After a thorough review of your claim, we have determined that the outcome is in line with the policy wording, which governs the cover provided. While we empathise with your situation, we must adhere to these guidelines to ensure fairness and consistency for all our clients.
We want to assure you that we take all concerns seriously. If you wish to escalate your grievance, details of our complaints procedure have been provided in the outcome letter. We encourage you to follow the outlined steps should you feel the need for further review.
Thank you for your understanding, and please do not hesitate to reach out should you require any further clarification.