LM
Loyiso M
1 reviews | Active since Feb 2018
02 May 2022, 19:08
Naked insure disappoints
I got two punctures and required a tow, after one and half hours of no communication with me having to probe, I was told that they would only cover half the cost. Very disappointing service, first roadside claim in two years and I wouldn't recommend it to anyone.
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Replies (2)
Naked Insurance's replyOfficial
03 May 2022, 14:07Hi Loyiso, Sorry to hear about the experience you had with the emergency assist line. Our service provider has cofirmed that their complaints department is investigating the case on their side to find a resolution. We also tried reaching you but haven't been able to get through to you in order to discuss the situation and ensure the service provider sort this out for you.
Naked Insurance's reply03 May 2022, 14:07
Official
Hi Loyiso, Sorry to hear about the experience you had with the emergency assist line. Our service provider has cofirmed that their complaints department is investigating the case on their side to find a resolution. We also tried reaching you but haven't been able to get through to you in order to discuss the situation and ensure the service provider sort this out for you.
LM
Loyiso M's updateReviewer Update
03 May 2022, 15:04I responded to your email to call me at 15:00, I await your call.
LM
Loyiso M's update03 May 2022, 15:04
Reviewer Update
I responded to your email to call me at 15:00, I await your call.