Naked Insurance's Roadside mess

On 23 May I called Roadside Assistance for a tyre change of my C240 insured by Naked Insurance. The Roadside Assist technician used the wrong nuts on the spare rim, the result of which ended up with 2 of these broken into the hub. A few days later, I had to pay engineers to get the broken stubs off and informed Naked Insurance on 4 June regarding the incident. They have been telling that they're waiting on their service provider to respond to my query without ever committing to specific time frames. Why should I wait indefinitely for repairs to damage I didn't cause? This is the same company that took almost 2 months to settle a claim in lieu for repairs to a broken windscreen. Be careful of companies that are not dressed! The Naked truth is simply that the company does not value honesty and integrity at all. I'm busy shopping around.