EJ
Evelyn J

1 reviews | Active since Dec 2012

20 Nov 2023, 12:57

NAKED INSURANCE WORST SERVICE EVER

BEEN A WEEK NOW SINCE OUR CAR WAS DAMAGED BY THE HAIL STORM, STILL AWAITING FEEDBACK FROM NAKED. EMAILS SENT RECEIVE THE SAME STANDARD RESPONSE, WITH SOME ATTITIDE FROM PRECIOUS. CANT GO TO WORK, NOT THAT NAKED CARES. AS THE CAR WHOSE SUNROOF CAVED IN, HAIL AND GLASS DAMAGE. WATER LODGED IN DASH. SEATS SOAKED IN WATER IS NOT IMPORTANT ENOUGH TO GET ASSESSORS TO ASSIST. ALL NEIGHBOURS AFFCTED BY THE STORM AND WHO DONT USE NAKED HAVE COURTSEY CARS AND ARE SORTED. THEN THERES US , BEGGING FOR FEEDBACK OR AN UPDATE. IF YOU READ NAKED ADVERTS THEY ADVERTISE FAST QUICK SERVICE, HASSLE FREE CLAIMS PROCESS. DON'T BELIEVE IT. WHEN IT COMES DOWN TO IT, THE CUSTOMER IS NOT IMPORTANT, ASK THERE TRUSTED EMPLOYEE PRECIOUS MYENI. WHO TELLS YOU TO WAIT AS NAKED IS BUSY. I GUESS MY CLAIM OR LACK OF CAR IS NOT AS IMPORTANT. DECEPTIVE ADVERTSING AT ITS BEST, NAKED INSURANCE. PROMISES IT CANT KEEP. MAYBE YOULL SHOULD USE THE MONEY SAVED FROM NO PAPERWORK OR CALL CENTRE TO INVEST IN BETTER STAFF WHO CARE ABOUT THE CUSTOMER. WHO CAN ASSIST CUSTOMERS AFTER AN EMOTIONALLY DRAINING EXPERIENCE. NOT EMPLOY ONES WITH ATTIUDE LIKE MS PRECIOUS.

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Replies (1)
Naked Insurance
Naked Insurance's reply20 Nov 2023, 13:31
Official
Hi Evelyn, we regret hearing such feedback regarding your claims experience as we pride ourselves in excellent customer service. Unfortunately, due to the hail storm, we are experiencing a higher-than-normal claims influx at the moment. However, we can confirm that the team is committed to getting your claim over the line. The team will be in touch with you shortly.