LN
Lethabo N
1 reviews | Active since Jan 2019
05 Dec 2023, 16:40
Naked insurance will not pay out claims, Beware!!!
Beware NAKED insurance. They are the example of insurance companies doing whatever they can to find a way not to pay out. they will make you wait ages while they make you jump through hoops. Thank goodness I only insured a cellphone and not my car or house. Beware and stay away, they will refuse your claim after years of taking your money willingly!!!!
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Naked Insurance's replyOfficial
05 Dec 2023, 17:05Hi Lethabo,
We appreciate your feedback regarding your claims experience, and it is disheartening to learn of your dissatisfaction, as we place great importance on delivering exceptional customer service. Our team has thoroughly investigated the matter, and regrettably, in accordance with our policy terms, theft from an unattended vehicle falls under an exclusion. We understand the frustration this may cause and are committed to continuously improving our services. If you have any further concerns or suggestions, please don't hesitate to reach out. Thank you for your understanding and for being a valued customer.
We appreciate your feedback regarding your claims experience, and it is disheartening to learn of your dissatisfaction, as we place great importance on delivering exceptional customer service. Our team has thoroughly investigated the matter, and regrettably, in accordance with our policy terms, theft from an unattended vehicle falls under an exclusion. We understand the frustration this may cause and are committed to continuously improving our services. If you have any further concerns or suggestions, please don't hesitate to reach out. Thank you for your understanding and for being a valued customer.
Naked Insurance's reply05 Dec 2023, 17:05
Official
Hi Lethabo,
We appreciate your feedback regarding your claims experience, and it is disheartening to learn of your dissatisfaction, as we place great importance on delivering exceptional customer service. Our team has thoroughly investigated the matter, and regrettably, in accordance with our policy terms, theft from an unattended vehicle falls under an exclusion. We understand the frustration this may cause and are committed to continuously improving our services. If you have any further concerns or suggestions, please don't hesitate to reach out. Thank you for your understanding and for being a valued customer.
We appreciate your feedback regarding your claims experience, and it is disheartening to learn of your dissatisfaction, as we place great importance on delivering exceptional customer service. Our team has thoroughly investigated the matter, and regrettably, in accordance with our policy terms, theft from an unattended vehicle falls under an exclusion. We understand the frustration this may cause and are committed to continuously improving our services. If you have any further concerns or suggestions, please don't hesitate to reach out. Thank you for your understanding and for being a valued customer.