Naked Insurance uses unqualified Technician and accessors

The technician that you sent to my house to access the fridge, I am not sure if they are qualified. My fridge was not working at all when the first technician arrived, and he advised that the gas was slow. I contacted the technician on the private capacity to access the fridge, and the technician troubleshooted, replacing the compressor, brazing, gas refilling, the fridge started working, and he explained that there was something wrong with the computer box. Now the fridge is working, but the freezer is not working. today 26 January 2024 send other technician Now he,said that their gas is over limit and they don’t use any machine to access the fridge. They use guesswork. he just take the photo and go

Regards