TD
Timo D

1 reviews | Active since Jun 2012

15 Aug 2024, 13:44

Naked Insurance sends you to the worst suppliers (to make more money?)

I am so disappointed. Everything was going great with Naked until I put in a claim. They sent me Renew-it Randburg. My car has now been there for 10 days and nothing has been done yet NOTHING. It is costing me R250 a day for transport. The car was perfectly drivable it's just a rear light bump. I phoned renew-it on Monday 12 August and was told the car would be ready Wednesday or Thursday of the same week as it is now in assembly. I phoned today and they told me the car has not been worked on at all??? Naked Insurance, after reading all the reviews on Renew-It Randburg WHY would you send your clients there??? I will wait for a response here before I blast social media to beware of both Nanked and Renew-It ... I will ensure people don't consider either two compaies when looking for insurance or repairs unless I get answers as to why you send people to *********** suppliers and why it is that my car has not been touched in almost two weeks while I'm struggling to make things work without it. Believe when I say I will absolutely blast the internet with my review of both .... waiting for your response.

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Replies (4)
TD
Timo D's update21 Aug 2024, 09:50
Reviewer Update
Still no closer to a resolution or any updates on the progress of my cars repairs since posting this 5 days ago. Have absolutely no idea what's going on. The "repairer" is not giving me updates. Naked Insurance seem to be unable to get updates .... this is beyond disappointing.
Naked Insurance
Naked Insurance's reply21 Aug 2024, 11:12
Official
Thank you for bringing this matter to our attention. We regret that your experience fell short of expectations. Your feedback is invaluable to us as it helps us identify areas for improvement. We would appreciate the opportunity to discuss your concerns further and regain your trust in our services.
TD
Timo D's update22 Aug 2024, 13:58
Reviewer Update
Actually dealing with my issue with the urgency it requires would be a good start. I still have no resolution, no one seems to care. It is amazing how quick things went to onboard me but now that there's a claim ...
TD
Timo D's update23 Aug 2024, 10:23
Reviewer Update
Still not addressed ... and waiting