Naked insurance - Poor service on accident Claim. Stay away from this company.

My car was involved in a car accident on 06 April 2022, as per normal process the car was towed away as arranged by Naked Insurance. two days later I was contacted by an investigator assigned by the insurance company, a set of requirements were sent to me of which I comp**** to by submitting all necessary documentation. Any delays or challenges on sending documents this was communicated with the investigator. The investigator submitted the report to insurance on 22April 2022. from this moment I made follow up with Naked insurance on the status update of the claim. Insurance mentioned how they have not received a report. subsequent to this, I made numerous inquiry on the claim and still not sufficient feedback. The claim was allocated to a different person whom said they will provide me with timeous update, which I must state they have failed to. Upon other request for update I am told they did not know where the car was and they eventually found it and an assessment of the damage will be done. A week half later they car is still being assessed. I logged a complaint with Naked insurance department and they have failed to provide with proper update on the claim. At the writing of this review it's exactly a month from the time of the accident.