Naked Insurance, Not transparent Enough!

My wife was in an accident on 10th August 2022, we had 2 independent witnesses to prove she was not at fault, This was stated on our police report. I had to continuously call and email to find out progress on my claim. My vehicle eventually went in for repairs to the panel beaters on 12th September 2022. I called Naked Insurance to follow up on third party claim for my excess as my wife was clearly not at fault. I spoke to Daniel @their call centre number who advised me this had already been handed over to Ctu to claim from third party so I asked for their details to contact them. When I called and spoke to Keke on *** (CTU) he informed me he had only received first correspondence from Naked Insurance a minute ago, he mentioned they had not received any claim prior to this. I called Daniel back only to confirm this was true, he could not provide an adequate answer for why 42 days later no one had even made any attempt on my claim to resolve my claim. Service is extremely poor, don't refer friends and stay away from this company as they are totally unresponsive in the manner in which claims are handled.