Naked insurance, naked service really not great

This complaint relates to Naked insurance. I refer to claim number C***. I have initially lodged a building claim on 05/01/2025 and was given a lead time of 2-5 working days, an assesor came out on 8 January and it was confirmed that Naked has received feedback shortly after, I enquired again on the 9th and was told that there will be a 2 working day lead time before they will advise on the claim. Again I followed up on the 13th and the same generic response was sent that there will be anpther 2 day lead time before they advise on the claim. It is now the 15th and I have enquired a total of 3 times az well as a call only to be told that the consultant dealing with my claim is off and that the team leader is not available to assist. In the meantime its raining and the damage to my property is worsening. Please guys up your game, Im quite dissappointed and would like a straight answer whether my claim is approved or not so that I can get the damage to my proprty attended to as soon as I can.