Naked Insurance is not Worth It

Naked Insurance is one of the worst insurance companies I have dealt with. I have to follow up with them in order to receive any feedback. After the storm and floods which occurred earlier this year, I had put in a claim for some damages that was notices post storm. We had some flooding in our yard which resulted in both the lounge and kitchen being flooded. Leaks through the roof and some ground movement which resulted in tiles cracking, and cracks in the walls. The inspection was done weeks after the storm and I understandably expected a delay due to how many people would be putting in claims. When the inspector did eventually come through he calls when he is outside the property. No prior notice. Secondly there was multiple things he failed to check. Which is why I had asked for prior notice so that I could walk through with the inspector. After the roof inspection was conducted. I had not received any feedback for 2 weeks. When I eventually emailed requesting an update, I was given the excuse that it was a public holiday the day prior to my email and hence there was a delay. I did not agree with everything in the inspection report so asked for some feedback. Its been 2 months and I don't get responses unless I email. Phoning is pointless because no one ever seems to answer. After speaking bout my experience with some colleagues and friends I also learned that so many had similar experiences with Naked Insurance and Hollard. Absolutely regret signing with them as insurers.