Naked insurance in causing me more trauma on top of the one I have

On my first claim with naked it was seamless,now I was ****** at gunpoint and have given all the information required but it’s hurdle after hurdle.first it was the nickname of my second device now they are saying they want screenshots from the last time the phone was used(I’m sure they can get this somewhere else) how will I send screenshots from a Nokia 3310?the lady reviewing my case deliberately sent me an email at 16:38 knowing that it’s passed business hours and I won’t be able to get ahold of them.I’ve volunteered to go to their offices so they can extract all this information once and for all and let me know if they are declining my claim or not(cause that’s where it seems like it’s going cause they want things I have no access to)