Naked Insurance Dissapoints

Ten days ago my house was broken into. The garage door was broken open. I had to arrange for an emergency repair to secure my house. No assistance offered from Naked. Submitted the claim on the same day, met a service provider at my house two days later. I have been following up daily between Naked and the supplier but here we are, still no repair. According to the messages I get, the claim has been approved but according to the supplier they have not received any approval from the insurer. After being very impressed when I moved to Naked I must admit I am disappointed. But isn't that when you gauge how good any insurance company is, when it comes to claiming for damages suffered?