KVDW
Koos Van Der Westhuizen
1 reviews | Active since Apr 2019
06 Nov 2025, 08:03
Naked Insurance
Very bad experience with a recent claim I submitted. After using the handy app to claim my wife's car accident I expected it to the same claiming for a house intrusion but ended up sending email after email proof of ownership of everything only to be told that they wanted geo location on the photo's submitted etc. This resulted me in retracting my claim as only my TV and half the value of everything I could proof would be paid. Upon asking them for a claims history now required by other insurances I am kept waiting. Thought when I heard their story on how they started and being a true South afrikaan company I am truly disappointed.
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Naked Insurance's replyOfficial
06 Nov 2025, 09:03Thank you for sharing your feedback. We’re really sorry to hear that your recent claims experience left you feeling disappointed. That’s not the level of service we ever want you to feel from us.
We completely understand how stressful and emotional this incident has been for you and your family, and we truly hope everyone is recovering well. What you went through is incredibly difficult, and we genuinely empathise with you.
The request for additional proof of ownership was never meant to make you feel doubted. It’s an important part of making sure we handle claims fairly and accurately. Your experience matters to us, and we appreciate you raising this.
We’ll reach out to you directly to discuss this further.
We completely understand how stressful and emotional this incident has been for you and your family, and we truly hope everyone is recovering well. What you went through is incredibly difficult, and we genuinely empathise with you.
The request for additional proof of ownership was never meant to make you feel doubted. It’s an important part of making sure we handle claims fairly and accurately. Your experience matters to us, and we appreciate you raising this.
We’ll reach out to you directly to discuss this further.
Naked Insurance's reply06 Nov 2025, 09:03
Official
Thank you for sharing your feedback. We’re really sorry to hear that your recent claims experience left you feeling disappointed. That’s not the level of service we ever want you to feel from us.
We completely understand how stressful and emotional this incident has been for you and your family, and we truly hope everyone is recovering well. What you went through is incredibly difficult, and we genuinely empathise with you.
The request for additional proof of ownership was never meant to make you feel doubted. It’s an important part of making sure we handle claims fairly and accurately. Your experience matters to us, and we appreciate you raising this.
We’ll reach out to you directly to discuss this further.
We completely understand how stressful and emotional this incident has been for you and your family, and we truly hope everyone is recovering well. What you went through is incredibly difficult, and we genuinely empathise with you.
The request for additional proof of ownership was never meant to make you feel doubted. It’s an important part of making sure we handle claims fairly and accurately. Your experience matters to us, and we appreciate you raising this.
We’ll reach out to you directly to discuss this further.