Naked Insurance - bad service

Firstly, the level of communication directed at me as the client has been severely lacking. I have not been kept adequately informed on the progress of my claim, and updates have either been delayed or non-existent. This has left me in a position where I have had to continuously follow up, which is both time-consuming and unnecessary.

Secondly, it is evident that there is a serious breakdown in internal communication within your organisation. Information is either not being shared correctly between departments or is being mishandled, resulting in inconsistencies and further delays. This reflects a lack of coordination and professionalism in managing client matters.

Furthermore, the delay in having my vehicle repaired is excessive and unreasonable. The prolonged turnaround time is unacceptable, particularly considering the expectation of efficiency when dealing with insured events. This delay has caused significant inconvenience and disruption.

Of equal concern is the lack of accountability and follow-through from the assigned claims handler, as well as her manager Tevin. I mention his name specifically as I expect more from management than staff contingent. Commitments made have not been honoured, and there appears to be no sense of urgency or ownership in resolving the matter. This lack of responsibility is deeply concerning and falls far below acceptable service standards.

Overall, the service I have received has been wholly unsatisfactory. I can’t wait for them to finish up with my vehicle so I can cancel the insurance with immediate effect