MM
Mark M
1 reviews | Active since Jun 2021
14 Mar 2025, 10:41
Naked Insurance
I had a fridge breakdown on the 13 of feb 2025 contacted naked, an assessor was sent, a report was given fridge mechanical breakdown replace or repair, naked sends it to there under writers who have declined my claim, i have a household contents cover. Which should have been covered under loss. i had been with santam for many years and left to join a pathetic insurance company which looks for ways not to pay, i will be taking this to the ombudsman, i will never recommend this insurer to anyone.
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Naked Insurance's replyOfficial
14 Mar 2025, 13:02Hi Mark, We're sincerely sorry to hear about your experience. Your satisfaction is important to us, and we understand your frustration. Please note that the rejection of your claim was based on the policy wording, which excludes coverage for mechanical breakdown. As a result, we are unable to accept liability for your claim. We have raised a complaint internally and should you dispute the claim outcome further you may proceed to follow the complaints procedure outlined in the rejection letter provided. Should you require any further assistance regarding the matter at hand, please do not hesitate to reach out.
Naked Insurance's reply14 Mar 2025, 13:02
Official
Hi Mark, We're sincerely sorry to hear about your experience. Your satisfaction is important to us, and we understand your frustration. Please note that the rejection of your claim was based on the policy wording, which excludes coverage for mechanical breakdown. As a result, we are unable to accept liability for your claim. We have raised a complaint internally and should you dispute the claim outcome further you may proceed to follow the complaints procedure outlined in the rejection letter provided. Should you require any further assistance regarding the matter at hand, please do not hesitate to reach out.
MM
Mark M's updateReviewer Update
14 Mar 2025, 13:49You as an insurer should be more open about these kind of stuff, i left a perfectly good insurance to join you guys, i will be cancelling all policys with you immediately
MM
Mark M's update14 Mar 2025, 13:49
Reviewer Update
You as an insurer should be more open about these kind of stuff, i left a perfectly good insurance to join you guys, i will be cancelling all policys with you immediately