Naked Insurance: A company that does not care about its customers.

I have an Active Motor Vehicle Insurance with Naked Insurance. On the 4th of April 2023, in the afternoon, I had a minor accident where my vehicle got damaged.

I contacted Naked Insurance over the phone to notify them about an accident. The consultant advised me that I will need to go to the nearest police station and do an accident report in order to get a case number and then do a claim via Naked Insurance App. I went to the police station, reported the accident and I was given a case number.

The problem started when I was doing the claiming process on a Naked Insurance App. Since Tuesday (04 April 2023) afternoon I have been trying to forward a claim through that Naked Insurance App, but I am unable to succeed. Their system is forever not working. I mean, even if the system was off-line, how can it be forever off-line and no one attends to it?

I am under a lot of stress as a result of an accident, I use a car to go to work and to return from work back home. Now I have an added unnecessary stress caused by an insurance company that does not care about its customers.

How can a company have a claiming process that can only be done online via an app and have that same App not working at all for such a long period of time. This is ridiculous. Does Naked Insurance even think about customers' feelings?

I am starting to get a feeling that this is the worst Insurance company to deal with. The car is at the s**** yard and storage fees are adding up daily and I, on the other hand need a car back as soon as possible, but I can not get it, all thanks to Naked Insurance and their failure to care about their customers.

This company is just nothing but a joke.

Ms HN Shange