Naked in the rain

I'm having the worst claims experience one could ever have. So it seems that each time I send an email a different consultant has the opportunity to respond. This response takes longer than 24 hours, each respons then suggests that they will go and find out why you haven't been given answers 🙄 finally after the back and forth I was told that an assessor has been appointed and that would take 2 to 5 days for him to conclude...guess what happens after day 5?🥱 I am told that he is currently busy finding parts... last time I checked an insurance company won't be fixing my car so why are they involved in this parts finding business. I'm sure the panel shop where my vehicle has been standing could have done that within the hour. If they could simply just authorize the claim... anyways I accept the response I was given... this was now after the 5 days I was assured of,now it seems that the assessor is traveling to Germany to get these parts directly from the manufacturer at this point they not even certain what all is damaged as the panel beater has not removed the damage parts to confirm the full extent of the damages as Naked still have not given authority for them to start the process... so now I'm sitting without a vehicle and not a single soul is getting back to me with what is actually the delay and the hold up and I simply have to wait as I do not have a dedicated claims consultant and also because I entrusted Naked to insure my prized possession... I am honestly disgusted by the service I am getting from this company. Going on week 3 without a car. I really feel that like I'm left NAKED in this lovely rain we have been receiving... well done Naked you have really outdone yourselves...