Naked Home thanks to Naked Insurance

I'm having a very difficult situation with the insurer. Our house was broken into two weeks and a day ago. The claim has not yet been resolved. I'm not sure if my expectations were too high or what. Their staff is friendly granted, but service is slow. It took the Hollard Claims Adjuster (Clare Lekgothoane) a day to reply to emails, and each time it was to ask me to send one thing or another. The idea of insurance is that parties operate in good faith, i feel like i was being asked to prove whether i could afford the things i told them were ****** from us vs that we actually owned them. There are no updates or contact, unless i ask, and even then the response is vague. I was told i would get feedback on the outcome of their claims and queries"soon"by Busi Mntungwa, that was on Tuesday. When is soon? What exactly is the hold up? It's school holidays and my kids don't have a TV at the very least. Please try and imagine how frustrating this is for everyone in my household. May i be assisted so that i know to let things go or start replacing them myself so that my home can start looking and feeling like a home again.