NAKED DOESN'T CARE

<div>I have been a client with Naked Insurance since 2023. They are affordable with Comprehensive Car Cover. Somehow in December 2024 they havent received the premium. I haven't received any notification from them to inform me as there was sufficient for my policy premiums to be deduted. The 9th February 2025 I check why January 2025 was not deducted and saw that the last deduction was made November 2024. I paid the outstanding amount immediately. I then emailed Naked insurance to find out what is happening and why they have tried to contact me via SMS, Call..... This +++++&nbsp; then sends a very blunt email to say 'Unfortunately Naked doesn't call or sms but they email numerous times' to inform the client the policy will be canceled. This was alarming to me because I have dealt with Naked before in a query and when my phone dropped they called me right back,... The Sad part is I have been driving thinking my vehicle is Safe, but I wasn't covered and the Insurer just canceled without my knowledge. Couldn't Naked take the courtesy to call the client to find out regarding the premium, DON'T THEY CARE FOR THEIR CLIENTS... Because if you would have cared for your Business even to keep your client you would of used other methods to contact me. I am Highly disappointed in the manner your Uncaring agent handled everything. I recommended Naked to everyone, but if this is how clients are treated then don't opt for them. The app allowed me to make a Payment But my policy is canceled how do you explain that. So what does that payment cover now... . YOUR UNCARING POLICY?????</div>