sL
stephen L
1 reviews | Active since Feb 2013
14 Aug 2024, 05:19
Naked deplorable reprehensible insurer cheaper insurance = cheap results
Despicable reprehensible service , I had submitted a claim for a rear right tail light replacement for my Ford Ranger , "I WAS ADVISED" by Naked insurance to replace the light myself as it was cheaper than the excess R6500.00 , i asked who their service provider was , I got no response , I duly replaced the brake light at a cost of R13.000.00 , requested a reimbur*****t of the difference and get the middle finger . Naked may be a cheaper insurance competitor , cheap is definitely matched by the experience i received
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Naked Insurance's replyOfficial
14 Aug 2024, 09:21Hi Stephen,
Thank you for sharing your feedback, and we're sorry to hear about your disappointment with our service.
We would like to clarify that the advice to replace the brake light yourself was based on the fact that the cost of the replacement was lower than your policy excess, and we always aim to offer solutions that are in the best financial interest of our clients. We apologise if this was not communicated clearly or if it led to any frustration. Regarding your request for reimbur*****t, as per our policy, we are unable to reimburse costs when the repair expenses are below the excess amount. However, we understand this situation has caused you inconvenience, and we want to assure you that your feedback is taken seriously. We continuously strive to improve our service and communication, and your experience will help us in that process.
If there’s anything more we can do to assist you or if you would like to discuss this further, please feel free to reach out. We value your business and would like to make this right if possible.
Naked Insurance's reply14 Aug 2024, 09:21
Official
Hi Stephen,
Thank you for sharing your feedback, and we're sorry to hear about your disappointment with our service.
We would like to clarify that the advice to replace the brake light yourself was based on the fact that the cost of the replacement was lower than your policy excess, and we always aim to offer solutions that are in the best financial interest of our clients. We apologise if this was not communicated clearly or if it led to any frustration. Regarding your request for reimbur*****t, as per our policy, we are unable to reimburse costs when the repair expenses are below the excess amount. However, we understand this situation has caused you inconvenience, and we want to assure you that your feedback is taken seriously. We continuously strive to improve our service and communication, and your experience will help us in that process.
If there’s anything more we can do to assist you or if you would like to discuss this further, please feel free to reach out. We value your business and would like to make this right if possible.