Naked claim process is a nightmare!

<div>I am busy with my first claim with Naked and it is a nightmare!! The person handling my claim is not at all doing his job. I receive an email that the claim has been authorized, I've asked him since last week to send me what has been authorized only after calling the assessor myself yesterday and sending another email requesting it I got it. From the start I said I would probably go with my own panel beater as I trust him and he allows me to pay the excess off, I asked for the CLI form to sign but no then they want my panel beater's quote, which has nothing to do with them if I except what their assessor has authorized and sign the CLI claim then they have nothing more to worry about, now I must send more photos again before this can be settled, I reported the claim the 22nd and still struggle email after email up and down. They might be a little bit cheaper but there claim process is mess and they increase my insurance although all values of vehicles has dropped significantly and then tell you costs increase????? Be careful and think twice I would say!</div>