Naked claim process

If I could choose zero starts I would. I had an accident on the 4th of November to date its the 20th of November and my claim has only been assigned to a claims assessor. The assessor is outsourced, Naked sent me no communication of who is validating my claim and the assessor is requesting my personal infarction from my previous insurer. Yes I signed for naked to access this information but not the outsourced person of whom Naked never advised me of. No updates regarding my claim status I have to email to request an update. I even requested that a manager contact me to explain to me why their turnaround time to approve a claim is taking 2 weeks going onto 3 weeks and for minor damages. Most horrible claim experience ever. As naked as the onboarding is that how naked claim stage is.