Naked and its underwriter Hollard are disingenuous players

Naked underwritten by Hollard. These companies fought a bitter battle with me about a claim that was clearly above board and legitimate. The ombudsman for short term insurance was useless in defending me; in fact, it defended Naked/Hollard; ignoring the facts. My claim involved a roof and pa****t leak that occurred in or about August of 2024 during a violent storm. In my claim I attached a newspaper article that contained vivid details about roofs in our area that blew off during the storm. Naked/Hollard sent an unqualified person to view and capture details of the damages. What alerted me to his lack of credentials was the incorrect technical terminology he assigned to the relevant building parts in his report. As it turned out he only had a twelve month correspondence course behind his name; no technical insight. As an engineer I picked this up immediately. Once the ombudsman sided with the insurance companies I withdrew my objection because taking it further would have entailed legal costs. The main objection of the insurance companies was that the building in question lacked maintenance. This it said even though I produced waterproofing paint batch numbers and an invoice from the contractor; the waterproofing was undertaken a few months earlier. This should have been the only maintenance the assessor should have focused on. Instead, he was focused on mold on the walls caused by the rain. After a long and bitter fight I canceled the policy with Naked and its Underwriter, Hollard because they were disingenuous toward me, a paying client would produced comprehensive evidence in support of me claim. These companies were unperturbed at the urgency of the repairs; I therefore undertook emergency repairs and produced all receipts. Even this didn't move them. These are a bunch of slothful people who create false expectations that they will protect you during unforeseen emergencies that fall within the cover being paid for. They send ill-equipped people to undertake technical assessments; seemingly with one mission - to reject the claim.