AK
Atlegang K

1 reviews | Active since Dec 2024

09 Dec 2024, 13:56

Motor vehicle accident claim

On the 29 October 2024 i was involved in a car accident. Called naked for towing and their response was very fast. On the 30th October 2024 i logged a MVA claim on their app with them and the process was fast and easy as long as you have all the information required. Then in a week my claim was approved and was told it will be taken for repairs to the panel beater. Then after that in a few days time i was informed that my vehicle can no longer be repaired it will be written off. So i was informed promptly on what the next steps are and i followed through promptly as instructed with everything required. It took them a week to settle/pay off the vehicle after submitting everything to them. There were no disputes,arguments or hassles….my claim process was very seamless and i am 100% happy.

I would honestly love to thank Erin M and the Naked claims team involved in my claim for the support and understanding demonstrated by them throughout the whole process.

Your commitment to providing excellent service is commendable, and it has not gone unnoticed.

Thank you

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Replies (1)
Naked Insurance
Naked Insurance's reply09 Dec 2024, 14:24
Official
We truly appreciate your 5-star rating! It's so rewarding to hear that you had a great experience with our team. We’re committed to offering you the best in insurance service and support. If you need anything in the future, don’t hesitate to contact us!