Months later Excess in my account

My experience with Naked was great Claims experience 10/10 Excess recovery 10/10 I never had to call them to find out what's happening regarding my excess , I just received an email to say please send your banking details we have recovered your Excess . Unfortunately I had to move to another insurer due to affordability, Naked was reasonable priced but you know other insurances will always try and beat your current premium Unfortunately one cannot negotiate with Rose for a better premium, if I could I would have stayed with Naked Naked you are great ! And note i don't really do positive comments unless a company has exceeded my expectations and you have done that !