RS
Rikus S

1 reviews | Active since Jul 2011

23 Aug 2023, 17:09

Money hungry Naked Insuranceless!!!!

Pathetic service and massive increase in premium without proper reasons. Increased my premium by 15% without me making any changes to my insurable items nor becoming a higher risk. I understand that yearly increases are needed but to do it at 3x the inflation rate without any properly defined reason is pathetic. Consumers get ****** daily by such high increases and should not accept this.

PLEASE GET A SENIOR MANAGER TO CONTACT ME IN THIS REGARD. CONTACTING YOUR CLIENESS SERIVESLESS ONLY RESULTED IN UNWILLINGNESS TO PROVIDE SERVICE AND A GENERIC SCRIPTED LAME EXCUSE FOR SUCH A MASSIVE INCREASE.

When I joined Naked it was wiyh hope of better customer service and better cost awareness and transparency. Naked has turned out to be the same if not worse than any other insurance company I've been with.

Not even my life insurance premium has gone up by such a high percentage even as I get older.

Naked, Get your act together and provide a better premmium. Else I will need to take my business elsewhere and also lay a formal complaint at the Obudsman!

0
Replies (4)
Naked Insurance
Naked Insurance's reply24 Aug 2023, 09:23
Official
Hi Rikus, We do apologies for the inconvenience caused. We can confirm a Senior member has reached to provide more clarity. 
RS
Rikus S's update24 Aug 2023, 09:26
Reviewer Update
NOBODY HAS SPOKEN TO ME YET. JUST THE NORMAL PATHETIC EXCUSES VIA EMAIL AND NO CUSTOMER SERVICE!
'
RS
Rikus S's update24 Aug 2023, 11:37
Reviewer Update
And I am still waiting

RS
Rikus S's update24 Aug 2023, 11:41
Reviewer Update
Just teelling a client to cancel their policy if not happy with the increase is not good customer service and reeks of arrogance. Pathetic!!!!!!!!
No client should stand for such bullying tactics.
I am waiing for that Senior Manager to call me!!!!!!!!!!!