OM
Onthatile M
1 reviews | Active since Nov 2024
14 Nov 2024, 08:57
Misleading Policy
I insured my iPhone 15 for R28 0000. I lost my device 2 weeks back and when I made a claim, I was told that they will replace my device and I said no thank you I already have a phone that I received as a gift, can I get a voucher instead. I was told that the value of my phone has depreciated and I can only get R19000-R3000 which is R16000. What baffles me is that I have been paying my monthly premium of which is worth my cover amount. If the value of my phone has depreciated, why have they let me pay my monthly premiums that worth my cover amount and that was not stated in my contract when I took the insurance with you guys. What you guys are doing is misleading customers.
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Replies (2)
Naked Insurance's replyOfficial
14 Nov 2024, 10:52Hi Onthatile,
We sincerely apologise for any confusion or frustration caused throughout the claims process. We always have our client's best interests at heart, and wish to return you back to the same position you were in before the loss occurred. As such, we settle our claims for the item's latest replacement value, as sourced from our service providers. This ensures that we provide accurate, and up to date values. One of our team members will be in contact shortly to address any additional concerns you may have, and to further clarify the above. We hope to seek a speedy and positive resolution to this issue for you!
We sincerely apologise for any confusion or frustration caused throughout the claims process. We always have our client's best interests at heart, and wish to return you back to the same position you were in before the loss occurred. As such, we settle our claims for the item's latest replacement value, as sourced from our service providers. This ensures that we provide accurate, and up to date values. One of our team members will be in contact shortly to address any additional concerns you may have, and to further clarify the above. We hope to seek a speedy and positive resolution to this issue for you!
Naked Insurance's reply14 Nov 2024, 10:52
Official
Hi Onthatile,
We sincerely apologise for any confusion or frustration caused throughout the claims process. We always have our client's best interests at heart, and wish to return you back to the same position you were in before the loss occurred. As such, we settle our claims for the item's latest replacement value, as sourced from our service providers. This ensures that we provide accurate, and up to date values. One of our team members will be in contact shortly to address any additional concerns you may have, and to further clarify the above. We hope to seek a speedy and positive resolution to this issue for you!
We sincerely apologise for any confusion or frustration caused throughout the claims process. We always have our client's best interests at heart, and wish to return you back to the same position you were in before the loss occurred. As such, we settle our claims for the item's latest replacement value, as sourced from our service providers. This ensures that we provide accurate, and up to date values. One of our team members will be in contact shortly to address any additional concerns you may have, and to further clarify the above. We hope to seek a speedy and positive resolution to this issue for you!
OM
Onthatile M's updateReviewer Update
14 Nov 2024, 14:14 I’m not satisfied with the response I’m getting for your team. Your insurance is ****ming us daylight and suddenly you referring us to the wording of your policy documents that was fine printing of which I did not see when I took your insurance.
OM
Onthatile M's update14 Nov 2024, 14:14
Reviewer Update
I’m not satisfied with the response I’m getting for your team. Your insurance is ****ming us daylight and suddenly you referring us to the wording of your policy documents that was fine printing of which I did not see when I took your insurance.