Misleading insurer

I submitted a claim and was told I was allocated a validator. I comp**** and submitted all documentation. However, I found it odd that my neighbours contacts and the Body Corporate contacts were required. On the other hand, I was sent an inventory form that I was supposed to complete and send back. I did that and was told I did mot list everything, which is unfair for me as I stay in a small apartment that does not have a lot of stuff.

What really makes me angry is the fact that I have been Naked insurance client for the past three years and this is the first time I am claiming. I believed the claiming process was quick as the advertising says that claims are processed in record time.

I feel like this is not the case and it is making me very angry that I am only finding out three years later. I was always vouching for this insurance and encouraging friends and family to join it.

I was staying with my parents ever since and only bought my first property late last year, which is why I only added one content last year. It is already traumatic waking up your things ******. But here I am being frustrated by an insurance I believed in.

I am sitting here asking myself why did I waste money on insurance all these years.

I will not be recommending anyone to use this insurance as I don't believe it upholds its values. You will pay your money but when its time to claim you will be frustrated.