1 reviews | Active since Jun 2023
MAJOR SERVICE INCOMPENTENCY
My vehicle was in a hit and run accident in the Freestate on Friday the 2nd of June. Naked assisted and the car was towed to a local yard while they get approval for the car to be towed back to JHB.
On Monday 5 June I phoned to follow up on the upliftment of the vehicle, they confirmed that the quote was approved and the car will be moved the following day. Wednesday the 7th of June I phoned once again, saying the tracker still picks up my car in the Freestate. They said they would follow up and call me back. That was not done. Thursday the 8th, I followed up YET AGAIN, they said that they haven't received a quote yet to bring the car to JHB, but on Monday the quote had been approved? They would call me back... they did not. Friday the 9th they informed me the car is safe and back in JHB, my tracker proved otherwise. Their response was that they actually do not know the whereabouts of my vehicle. Monday 12 June, I received an apologetic email that a service provider's systems are down and they are working to resolve the issue. I emailed a complaint. No response was received. TODAY 13 JUNE - I phoned AGAIN, to follow up. They informed me the car in in JHB, while on the phone I opened tracker and once again they car is STILL in the yard in the FREESTATE. Quickly the story changed that they are still trying to arrange the vehicle's upliftment. The guy who I spoke to swore he would phone me back to give me feedback, 3.5 hours later NO CALL, NO EMAIL, NO FEEDBACK and conveniently they do not answer their phones.
No manger is willing to speak to you, and the call center oaks just tell you what they want to try and shut you up.
A week and a half, my vehicle is stranded, and my insurance is not assisting!!!!
The moon and the stars were promised after my complaint, and a "senior" member would be assigned. Fast forward to today, and another NEW person was put onto my claim. Every single person I speak to assures me that have been working hard on my file that day to get up to speed. Perhaps if you stop switching consultants my vehicle would actually be where it is supposed to be.
Oh right... I haven't gotten to that part yet.
On email I have confirmation that the vehicle will be sent to SMD Boksburg.... Where is my vehicle you ask? SMD BLOEMFONTEIN!!!!!!!!!!!
When asked WHY is my vehicle in Bloemfontein, seeing that is is 4.5 hours from Warden, where the vehicle was, and Boksburg is only 2.5 hours from Warden... the answer is, "mam I understand your frustration and we are working on your claim."
I have never in my life delt with such incompetence.
You can be damn sure that all my policies will be cancelled after this experience.
The moon and the stars were promised after my complaint, and a "senior" member would be assigned. Fast forward to today, and another NEW person was put onto my claim. Every single person I speak to assures me that have been working hard on my file that day to get up to speed. Perhaps if you stop switching consultants my vehicle would actually be where it is supposed to be.
Oh right... I haven't gotten to that part yet.
On email I have confirmation that the vehicle will be sent to SMD Boksburg.... Where is my vehicle you ask? SMD BLOEMFONTEIN!!!!!!!!!!!
When asked WHY is my vehicle in Bloemfontein, seeing that is is 4.5 hours from Warden, where the vehicle was, and Boksburg is only 2.5 hours from Warden... the answer is, "mam I understand your frustration and we are working on your claim."
I have never in my life delt with such incompetence.
You can be damn sure that all my policies will be cancelled after this experience.