jN
jonathan N
1 reviews | Active since Apr 2012
30 May 2024, 10:23
Look elsewhere if you want insurance
After my first year they have increased my premiums by an unjustifiable 30%. I’ve never even had a single claim. So to get your bus they quote low and then rapidly increase your premiums. I was not even emailed a notice of the increase. I’m going to look around for a more ethical company to deal with. I’ve had insurance for 35 years and never had more than a 12% increase in my premiums.
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Replies (2)
Naked Insurance's replyOfficial
30 May 2024, 11:00Hi Jonathan,
We are sorry to learn about your dissatisfaction. Periodically, typically annually, Naked reviews and updates its premiums to make sure that we are still charging customers the right premiums for their cover. The process of reviewing our premiums runs independently of our claims process.
With respect to your premium update, there are many different things that feed into this updated view of Naked’s premiums. Here are some of the most common ones:
We are sorry to learn about your dissatisfaction. Periodically, typically annually, Naked reviews and updates its premiums to make sure that we are still charging customers the right premiums for their cover. The process of reviewing our premiums runs independently of our claims process.
With respect to your premium update, there are many different things that feed into this updated view of Naked’s premiums. Here are some of the most common ones:
- General inflation on retail products and services.
- Exchange rates, especially where imported parts will be needed to do repairs or replacements.
- Changes in things like the conditions of the roads or increased power interruptions leading to more power surges.
- Changes in crime rates in your area etc.
Unfortunately, we do not have any hidden discounts that we can unlock because of our commitment to always charge our users our best price at all times. But there might be a couple of things that you can do to possibly bring your premium down. We've outlined them in this blog, along with some other questions you might have about your premium update.
Naked Insurance's reply30 May 2024, 11:00
Official
Hi Jonathan,
We are sorry to learn about your dissatisfaction. Periodically, typically annually, Naked reviews and updates its premiums to make sure that we are still charging customers the right premiums for their cover. The process of reviewing our premiums runs independently of our claims process.
With respect to your premium update, there are many different things that feed into this updated view of Naked’s premiums. Here are some of the most common ones:
We are sorry to learn about your dissatisfaction. Periodically, typically annually, Naked reviews and updates its premiums to make sure that we are still charging customers the right premiums for their cover. The process of reviewing our premiums runs independently of our claims process.
With respect to your premium update, there are many different things that feed into this updated view of Naked’s premiums. Here are some of the most common ones:
- General inflation on retail products and services.
- Exchange rates, especially where imported parts will be needed to do repairs or replacements.
- Changes in things like the conditions of the roads or increased power interruptions leading to more power surges.
- Changes in crime rates in your area etc.
Unfortunately, we do not have any hidden discounts that we can unlock because of our commitment to always charge our users our best price at all times. But there might be a couple of things that you can do to possibly bring your premium down. We've outlined them in this blog, along with some other questions you might have about your premium update.
jN
jonathan N's updateReviewer Update
30 May 2024, 12:04Corporate speak
jN
jonathan N's update30 May 2024, 12:04
Reviewer Update
Corporate speak