AG
ASHLEY G

1 reviews | Active since Apr 2015

19 May 2020, 14:53

LOCATED MY OWN CAR AFTER HOSPITAL AND ALL BELONGINGS ****** 3-4 WEEKS LATER

had an accident in March, my family contacted naked and let them know that I was in an accident, 3 weeks later my car was still not found, I have proof of this, I needed to locate my car, which I did after coming out of the hospital, my car was located and my claim was paid out, but my sound system and belongings were never returned to me, I asked for the location of my car to collect my stuff but was never told where the naked yard is, I know that the police towed my car and it was picked up from them to naked, I had my tools spare clothes and a sound system all gone. I will be very careful when with this company or everything will go. The only person was Gerhardt that showed me compassion or spoke to me like I was a human.

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Replies (2)
Naked Insurance
Naked Insurance's reply19 May 2020, 16:01
Official
Hi Ashley! We are really sorry to hear about your accident but super glad that you're okay and that we could help by paying your claim! 

Unfortunately, the items in your car went missing while it was at the police station, and because we only insure your car, anything that is not car-related is not covered by a motor claim. We also tried our best to locate your vehicle while it was with the police, but because our towing company was not used, it was impossible.

You are welcome to reach out to us if you'd like to arrange a visit to our yard! 
AG
ASHLEY G's update19 May 2020, 16:31
Reviewer Update
Are you saying the policy stole my stuff?