Let naked by Naked.

Item: Naked Insurance
Rating: 1
Author: Awie T

I was so happy with Naked, until yesterday. That's when I found out that they are only covering my vehicle for way less than what it's worth, 49% less actually. And it seems there's no talking to them either. Not even providing the invoice I received when buying the vehicle last week, nor pointing them towards Autotrader, where the same vehicles are advertised, some for even more than what I paid for. Engaging with their support staff is another challenge; they seem to be very ill informed.

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Replies (1)

Naked Insurance's replyOfficial

15 Jul 2025, 09:18

Hi Awie, We’re sorry to hear that you’re unhappy with the service you received, and we appreciate you bringing your concerns to our attention.

Please note that the retail value is pulled directly from the TransUnion database, and we are unable to amend or override this value.

Kindly also note that the retail value refers to the average price a dealer would sell the vehicle for, while the market value is generally lower and reflects what you could expect to sell the vehicle for privately. Retail value offers a more comprehensive level of cover, which is why it is used when insuring your vehicle.

We remain committed to providing transparent and fair service and are here to assist should you have any further questions.

Naked Insurance's reply15 Jul 2025, 09:18

Official

Hi Awie, We’re sorry to hear that you’re unhappy with the service you received, and we appreciate you bringing your concerns to our attention.

Please note that the retail value is pulled directly from the TransUnion database, and we are unable to amend or override this value.

We remain committed to providing transparent and fair service and are here to assist should you have any further questions.