OM
Olivia M
1 reviews | Active since Apr 2018
12 Oct 2023, 06:00
Legit ****mer insurer
On 11September I tried to update my address and increase my insurance on the app, for both requests the app indicated I must contact the support team via email, which I did. A month later and still have no resolution or even a feedback. Everyone I request an update, I receive an automated email response saying my request has been updated. This is by far the worst customer service I've ever experienced. I can only imagine what it would be like if I had to claim for an accident.
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Replies (2)0
Replies (2)
Naked Insurance's replyOfficial
12 Oct 2023, 08:26Hi Olivia,
We are sorry to hear about the frustrations caused during this time. We pride ourselves in the service that we provide to our clients and take complaints like yours seriously.
Our aim is always to provide a fair and prompt resolution to all problems. Our team has reached out to you to assist and advise accordingly.
We are sorry to hear about the frustrations caused during this time. We pride ourselves in the service that we provide to our clients and take complaints like yours seriously.
Our aim is always to provide a fair and prompt resolution to all problems. Our team has reached out to you to assist and advise accordingly.
Naked Insurance's reply12 Oct 2023, 08:26
Official
Hi Olivia,
We are sorry to hear about the frustrations caused during this time. We pride ourselves in the service that we provide to our clients and take complaints like yours seriously.
Our aim is always to provide a fair and prompt resolution to all problems. Our team has reached out to you to assist and advise accordingly.
We are sorry to hear about the frustrations caused during this time. We pride ourselves in the service that we provide to our clients and take complaints like yours seriously.
Our aim is always to provide a fair and prompt resolution to all problems. Our team has reached out to you to assist and advise accordingly.
OM
Olivia M's updateReviewer Update
12 Oct 2023, 08:31Thank you for the reply, it is rather regrettable that I only get an update on my query after I complain on Hello Petter and even than only half of my query has been answered. I still don't have a quote for comprehensive cover. It seems your team only responds through Hello Peter. Awaiting their reply.
OM
Olivia M's update12 Oct 2023, 08:31
Reviewer Update
Thank you for the reply, it is rather regrettable that I only get an update on my query after I complain on Hello Petter and even than only half of my query has been answered. I still don't have a quote for comprehensive cover. It seems your team only responds through Hello Peter. Awaiting their reply.