LEGALLY UNSOUND CLAIM REJECTION

Firstly I have to congratulate Naked Insurance on the ease of use and hassle free usage of the app.

However, when it came to claiming for my ****** vehicle, they were extremely quick to repudiate the claim, completely misapplying the principle of "Gross Negligence" due to me leaving my now ****** belongings in a designated safe area where all gym patrons store their personal items during workouts.

I decided to formally appeal against the repudiation of my claim and sought legal advice. Steps one and two of the appeal process was carried out. Two letters outlining exactly how Naked Insurance's decision was legally unsound based on erroneous policy wording and failure to meet the standards of fairness required by the FSCA.

They finally decided to settle just before the final step which would have been referring the matter to the Ombud for Short Term Insurance.

Furthermore, I have been kept busy with paperwork their crafty adverti*****ts have previously spoken against. Paperwork already in their possession to be sent again. Original copies requested where a soft copy ended up being satisfactory. Being asked to allow more time for review after proving legally unsound ethics. Time and time again wasting more time.

It has been over two months and still awaiting the promised settlement.

As a client, we pay our monthly premiums without question. The purpose of insurance is peace of mind. Leaving the client as they were after such incidents is what we pay for. Now it costs the client more time and money because the insurer takes premiums and won't provide the service they promise.

I would advise anyone considering Naked Insurance to think otherwise.