Lacks Empathy/Lack of feedback/Does not care about your claim or retention of clients

I am writing to share my frustration- I was in an accident 1 March- over a month ago whereby a lady knocked into me- I registered my claim with Naked via the app. From then till date I've been in numerous discussions around the process of how they are handling the 3rd party claim, what point am I allowed to contact them, if I can or can't etc. They have not provided me with any details on this and are unable to give me their contact details to follow up. They have also not been in touch with me to find out if I would like them to cover the full costs incl access or just the access-NOTHING!! Even though I told the agent when I registered the claim, that they confirmed willing to sort out the damages to my car at their own panel beater- however this is not what I wanted as I wanted an approved dealer to avoid any issues, should something happen. So I know that they willing to cover the costs but why have I not been informed by Naked of the progress of the third party claim till date, if they willing to sort out the damages then they will be willing to pay???? My car is booked in for repairs on 15th April- this was the soonest date available, which is fine- but I need feedback on the third party claim and no one can assist me. Another frustration I had to deal with is receiving an annual renewal increase email which stated I can log on the app and change my access at any time- I did this as Naked increased by access to R2000 more and also increased my premium quiet high- normally the lower the premium the higher the access etc- but this was not the case. Immediately after doing this I received another email with another price different to what I selected on the app. Upon following up I was told that the app does not update to include the renewal increase. After the back and forths- I am now considering moving insurances but have to worry that my claim is not yet resolved yet alone I don't have any clue where the third-party team is with contacting the other people. I am so frustrated and feel that Naked does not take customer service seriously- I was even told the app is all AI driven, they cannot manually do anything......There is no assurance even of the third-party stuff- NOTHING!!! Even when I informed Naked of wanting to move insurance- it was like nothing, like "oh well" and I honestly think they don't care- Beware!! They only care for new customers, once you have signed up- they increase your access, like mine was by R2000 more and premium too- and they give you the standard response about the weather condition, number of claims, inflation etc- but all this has nothing to do with whether you claimed or not- you can't even negotiate!!!! Very very disappointing!!!