Lack of Transparency and an Unacceptably Lengthy Claims Process

I would like to caution prospective customers to be fully aware of this insurer’s claims process before taking out a policy. My claim was initially approved for device replacement, only to be unexpectedly sent back for review with no communication provided as to the reason for this reversal. Additionally, the appointed validator is afforded up to seven days to compile and conclude their report, which means that, end to end, a single claim can take upwards of a month to resolve. The lack of transparency and the drawn out process are deeply concerning and fall far short of acceptable customer service standards.