Lack of service from appointed contractors.

I am writing to complain, not about Naked Insurance, but about the contractors they assigned to do repairs at my house after a burglary claim. It has been more than two weeks without any work carried out. The contractor appointed to do the electrical work has been subcontracting to other contractors and I have been called by so many different people to do the electrical work. The appointed plumber cannot give me a time to come and do the assessment and shows up at my house when no one is available. I am renting out the property and my agent has called me in frustration so many times and nothing seems to happen.

Can Naked insurance not please give me some assistance?