SS
Sandile S
1 reviews | Active since Nov 2025
19 Nov 2025, 13:51
Lack of clear communication and conclusion of claims processes
To the Naked Insurance Team,
I'm writing to express my extreme dissatisfaction with the handling of my recent claim. Despite submitting all required documents and information, it's taken an unreasonably long time to process my claim. I've been left feeling frustrated and financially strained.
I've made multiple attempts to contact your team, but I've been met with unhelpful responses with no visible solution or verdict.
I expect better service, especially when I'm paying premiums on time. I request that you expedite the processing of my claim and provide a clear explanation for the delay.
If I don't see significant progress, I'll have no choice but to explore other options.
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Naked Insurance's replyOfficial
20 Nov 2025, 09:15Hi Sandile,
We're sorry to hear about your dissatisfaction with the validation process. The purpose of this process is to thoroughly assess all aspects of your claim so that we can reach a fair and accurate outcome.
We understand that the duration can be frustrating, and we want to assure you that our team is doing everything possible to handle your claim efficiently.
Your claims handler will also be in touch to address any further questions or concerns you may have.
We're sorry to hear about your dissatisfaction with the validation process. The purpose of this process is to thoroughly assess all aspects of your claim so that we can reach a fair and accurate outcome.
We understand that the duration can be frustrating, and we want to assure you that our team is doing everything possible to handle your claim efficiently.
Your claims handler will also be in touch to address any further questions or concerns you may have.
Naked Insurance's reply20 Nov 2025, 09:15
Official
Hi Sandile,
We're sorry to hear about your dissatisfaction with the validation process. The purpose of this process is to thoroughly assess all aspects of your claim so that we can reach a fair and accurate outcome.
We understand that the duration can be frustrating, and we want to assure you that our team is doing everything possible to handle your claim efficiently.
Your claims handler will also be in touch to address any further questions or concerns you may have.
We're sorry to hear about your dissatisfaction with the validation process. The purpose of this process is to thoroughly assess all aspects of your claim so that we can reach a fair and accurate outcome.
We understand that the duration can be frustrating, and we want to assure you that our team is doing everything possible to handle your claim efficiently.
Your claims handler will also be in touch to address any further questions or concerns you may have.