Lack Luster customer service and irreparable damage to my insurance record.

One payment bounced due to my card expiring over the festive season, i didn't realize the payment had failed until February, i corrected immediately by paying the outstanding balance and updating my card details, but naked had already canceled my insurance without a phone call or sms. Their excuse that they sent emails, that all went to my spam, so i did not see their warnings. A simple phone call from their accounts department or even an sms and i would have corrected it sooner. I requested address changes in November as i had moved, which STILL hasn't been instated. Customer service is lack luster and impersonal, and the fact that they cancelled my insurance without speaking to me in any telephonic means Ive been advised is ******* by other insurance companies and that naked has damaged my insurance record irreparably.