ITS NOT WORTH THE COST SAVINGS - Don't do it!!!

If there was an ability to make a minus score I would. I was happy with the ease of application (funny how that's ALWAYS the easy part as they very quick to sign on) but getting the work to commence among other issues has been a nightmare.

I have been waiting over a month to get work started on my vehicle as they only have one panel beater on their books (Helderberg has 9 RMI approved workshops) and 15 panel beaters in the area over all. When asked why they only have one vendor on their books, as there are many approved and will lighten the load and waiting time, I was told "Its a very complicated process" undermining my knowledge of the process.

Their approved panel beater also has free reign once approved on timelines that they couldn't care less, how that leg of the process gets handled, i get told to contact my assessor (Why do I sign with naked if they just fend off to assessor) when the service level agreement should be between the panel beater and Naked Insurance.

The day my vehicle was supposed to go in after waiting over a month already at this point, the panel beater told me my parts didn't arrive and its not their fault, as the supplier didn't send it? When raising this as an issue, now hostage to this panel beater unless I have to travel to Durbanville bakwerke (check their reviews - although "its a very complicated process") which is 56km away from me. My insurance said well its a supplier issue, there's not much we can do about it.

Surely there's agreements (If its such a complicated process) that these panel shops have a time frame in which claims need to be handled and a bare minimum of communication to the customer, other than the day on which repairs are supposed to start? Everyone including NAKED INSURANCE just passes the buck and no one takes responsibility for the lack of administration and steps in the process.

I called this morning as we are nearing another week later of my broken vehicle just standing in the garage, to ask what is actually being done, what actions if any, who at the panel shop is being contacted or how are we going to try and speed up this process, as two debit orders for premiums have already come off in the time that they have done absolutely NOTHING about this claim other than give the go ahead for repairs, they keep passing the buck. Very easy to blame someone else, yet this is a hand selected panel beater that NAKED has selected and now they cant give an answer on what the next step is or how the customer is being prioritized. I will get a generic response to this, in the lines of "apologies for your experience, our team is working on improving the experience and will attend to the matter seriously" as I was told the first time I brought up the fact that they need more vendors in the area to relieve the waiting time. TRUST ME, nothing is or has happened. Results talk louder than words, to which we have NONE, over a month ago that i put this claim in. IF you want cheap insurance, you're at the right place, if you want cheap service, you're also at the right place. Will cancel my insurance as soon as claim is settled without a doubt. No wonder the ratings here are so poor, its reflective in the way they manage your claims.