It is super convenient to do everything through the app but when having to contact an actual person to assist with changing my home contents insurance, I did it via email and was assisted really quickly and efficiently

It is super convenient to do everything through the app but when having to contact an actual person to assist with changing my home contents insurance, I did it via email and was assisted really quickly and efficiently. What a pleasant and quick experience dealing with the admin side of things, which usually is a tedious thing to do.