JO
John O
1 reviews | Active since Jul 2011
09 Jun 2025, 10:05
iOS app needs work
Hi. Please fix your app. 1. Every time it updates itself it logs me out and i cannot remember millions of passwords and it does NOT allow the native iOS password keychain to paste the actual password using face ID recognition. 2. When you send a OTP to my email to recover the account the autocomplete iOS OTP filling-in feature fills in ONLY the first digit of the OTP and then DELETES the email, because your OTP screen wants to force me to type the OTP one letter at a time like it is 1969. Please just test your app on an iPhone I realise you are an android programmer. But seriously this is not slick.
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Replies (1)Naked Insurance's replyOfficial
10 Jun 2025, 09:38Hi John, We are sorry to learn about your dissatisfaction. Rest assured, we take feedback seriously and are actively investigating the issue you've raised. Our goal is to ensure that every customer has a positive experience with us. We will be reaching out to discuss your concerns in more detail.
Best regards,
Naked Insurance's reply10 Jun 2025, 09:38
Official
Hi John, We are sorry to learn about your dissatisfaction. Rest assured, we take feedback seriously and are actively investigating the issue you've raised. Our goal is to ensure that every customer has a positive experience with us. We will be reaching out to discuss your concerns in more detail.
Best regards,
