Insurance Claim

Good day,

I am not at all happy with the service that I have received in relation to my claim. On the 6th of April I was involved in a vehicle accident and to date I am still waiting on a resolution to my claim.

Initially I was advised that the assessor felt my vehicle was a write off, unfortunately I am unable to make another car payment, so I selected to have the claim partially paid out and fix the vehicle myself. My uncle is in the industry and advised that he would assist me with the repairs as a favor.

I constantly followed up on the progress of the claim and was told that the delay in the process was because they were waiting for the final figures to pay out the vehicle. I was also instructed that my choice to have the vehicle fixed myself will in no way bear impact on the actual claiming procedure.

I waited another a couple of days and followed up on the claims process again, I was then instructed that they required a quotation for the vehicle repair for the assessor.

I enquired why this is required as the value of my vehicle or my claim should not be influenced by the vendor I choose to use. I was then advised that the quotation was purely for the perusal and would in no way affect the "final figures" that we were still awaiting before the claim would be settled. I was told by several employees that they do not understand what is taking so long and that they would escalate the issue.

I was also completely confused as to why the progress went from waiting for figures to back to the assessor. None the less I sent the quotation and to date I am still waiting on a resolution.

I cannot possibly comprehend why I was told for weeks that they were waiting on the final figures, to Naked suddenly wanting a quotation again? What was happening in all that time? Currently I am without a vehicle and paying a small fortune on having to use public transport to get to work and back.

My premium for the insurance went off in full anyway even thought the vehicle was standing from the 6th of April awaiting the claim resolution. I have once again followed up today and I am still none the wiser and there is still no outcome.

When I signed up I was so happy with the fast effective service that I encouraged friends and family to join as well. Needless to say as a result of my recent experience I will think twice before doing so in future.