MM
Mpho M
1 reviews | Active since Oct 2012
30 Dec 2021, 13:48
Inconsistent Comms
My claim was going well and my car was assessed on the 27th, I’ve been following up since the 28th and no response from Dylan or Elizabeth (who were assisting me). I had to find out through the call centre agent that they are in the process of looking for a panel beater. The inconsistency in Comms is really stressful. Especially since there was constant Comms in the beginning. I’d appreciate my emails being responded to and a written confirmation
Helpful (0)
Replies (3)0
Replies (3)
Naked Insurance's replyOfficial
31 Dec 2021, 09:19Hi Mpho, thanks for getting in touch. We've followed up with our team and they confirmed that they've been in touch with you to confirm that repairs have been authorised. Apologies for the frustration!
Best regards,
Naked Insurance's reply31 Dec 2021, 09:19
Official
Hi Mpho, thanks for getting in touch. We've followed up with our team and they confirmed that they've been in touch with you to confirm that repairs have been authorised. Apologies for the frustration!
Best regards,
MM
Mpho M's updateReviewer Update
01 Jan 2022, 12:59Hi I still have not received the so called email that was sent to me, I requested it to be resent and still nothing. The only Comms I got was a call after this review. I am still awaiting the email.
MM
Mpho M's update01 Jan 2022, 12:59
Reviewer Update
Hi I still have not received the so called email that was sent to me, I requested it to be resent and still nothing. The only Comms I got was a call after this review. I am still awaiting the email.
MM
Mpho M's updateReviewer Update
03 Jan 2022, 15:02I am still waiting for the confirmation email, I still don’t know what the status is with finding the panel beater. We are in week 3 since my car has been towed for a bumper. Come on now! Next I’ll get a call asking to remove my review on the platform but zero way forward , still inconsistent Comms!
MM
Mpho M's update03 Jan 2022, 15:02
Reviewer Update
I am still waiting for the confirmation email, I still don’t know what the status is with finding the panel beater. We are in week 3 since my car has been towed for a bumper. Come on now! Next I’ll get a call asking to remove my review on the platform but zero way forward , still inconsistent Comms!