Incompetence at its best

Good day. I had my vehicle damaged by hail in October/November last year. I was asked to go to Ben's Car Clinic to do assessment. This I did. I was not given an option as to whether I wanted to use Ben's. They were the insurance appointed panel beaters. In December I was told to drop off my car (22/12/23) as they were working through the holiday period. I was told it will be ready 1st or 2nd week January 2024. We called Bens endlessly with either nobody answering the phone or being told they will check on the status and call me back. This never happened. At the end of January we were sent an update that the car is being sprayed.first week February we were told it's in qc and we should pick up by that Friday. On the Friday we were told Monday. Then I decided to go see for myself what's happening with my vehicle. On Saturday morning I went there only to find my vehicle parked in their parking lot. The roof was not black anymore but white. There was overspray on the windows, scratches on the mirrors, panels misaligned and bumper looked like the car was in a major accident. I called Michael and informed him. He contacted Ben's and was told there was pre existing damages. I then sent Michael pics of the car before the hail. To date we still have no confirmation on when our car will be ready. Michael and his manager are always in meetings and never call back. My vehicle is at Ben's for nearly 2 months now. It has been in their qc department for 10 days. We are getting no resolution on Ben's pathetic workmanship or a date when my car will be complete. My advise is don't use naked insurance or Ben's. Service from both sides is pathetic. The cost and inconvenience caused is ignored and our circumstances has gone from bad to worse with all the inconvenience caused by naked insurance. Their inability or unwillingness to deal with Ben's and rectify the situation is astounding. Stay away from naked insurance....it's best for your sanity. Utterly useless company. Waiting for my car to come back. I am definitely changing all my insurance from naked